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مطلوب أخصائي خدمة العملاء السريع التجارة الإلكترونية لدى شركة أرامكس

مطلوب أخصائي خدمة العملاء السريع التجارة الإلكترونية لدى شركة أرامكس في الاردن

Express/Ecommerce Customer Service Specialist

Job Description

  • Focal point for customer’s express and ecommerce shipping requests
  • Assist customers on status of their shipment, outstanding shipments or tracking.
  • Manage end to end shipment life cycle liaising with all internal and external stakeholders
  • Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
  • Takes and handles customer inquiries, e.g. Track and Trace
  • Responsible for all KPIs and SLAs agreed with allocated customers
  • Takes and registers all customer complaints
  • Drives solution of customer complaints by solving it directly or assigning tasks to other function
  • Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
  • Ensure seamless transaction liaising with Pricing and Billing teams

    Key Requirements

  • 3-5 years’ experience in the Express or Ecommerce industry.
  • 2-5 years’ experience of Customer Service preferably handling key business clients.
  • Good Express product knowledge.
  • Working knowledge of transportation management systems (TMS).
  • Ability to handle challenging situation in a composed manner.
  • Excellent English Verbal & Written skills.
  • Excellent knowledge in Microsoft offices.

 

إقرأ أيضا:مطلوب مدير المالية والحسابات لدى شركة عضو بروتيفيتي عمان

Desired Skills and Experience

Aramex International Limited

Seniority Level

Entry level

Industry

  • Logistics & Supply Chain

Employment Type

Full-time

Job Functions

  • Sales

التقديم هنا

 

لمشاهدة جميع الوظائف الشاغرة اضغط هنا

 

السابق
وظائف تصميم ومبيعات
التالي
مطلوب موظف ضابط الربحية والتكاليف لدى شركة أمنية

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