مطلوب اداري تنفيذي لدى شركة كريم في الاردن
Community Management Executive – Amman
Key Responsibilities Include
A-Z customer relations: responsible for all customer support and answering all inquiries with a response time of 20 minutes. You will also be able to take the conversation offline and contact the customer directly to resolve any issues directly. You will be trained on a number of CRM platforms in order to accurately communicate or escalate each and every inquiry incoming from the brand numerous social media channels
Engagement: actively engage/converse with existing or new potential customers.
Re-engagement: actively keep the conversation going with existing or new potential customers.
Seeding: monitor and select relevant or trending conversations online, and seed the brand into the discussion.
Reporting & helping develop internal processes
Develop monthly reports on customer satisfaction, engagement rates, response time, escalation issues, etc.
Help the rest of the team with collating and consistently updating brand FAQ documents.
Outgoing personality: sociable, articulate, positive, talkative and eager to converse with our fan base and customers.
Writing skills: excellent use of language matched with proper customer relation
Languages: we are looking for individuals that are able to speak, read and write both of English and Arabic. Dialects are important to note (Levant, Plain)
Social media experience: experience with the following social media channels is a must: Facebook, Twitter, Instagram. Training on different social media tools will be provided.
Willingness to work on a shift basis: Community Management is a 24/7 job. The CM Department allocates times and shifts to each member of the team on a rotational basis, this includes evening and night shifts, weekends, and public holidays.
Overall: great time management skills, ability to multitask, intelligent, handles pressure.
Culture fit: Careem is a start-up growing at a tremendous pace on a daily basis. The team and talent we recruit are highly energetic, ambitious, hardworking, reliable, kind and unique in their own characters.
- Information Technology & Services
Full-timeإقرأ أيضا:مطلوب موظف سندويشات لدى مطعم شعبي في طبربور
- Business Development
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