مطلوب مدير قطاع إقليمي لدى شركة أرامكس في الاردن
Regional Segment Manager – Customer Success
- Create a road map on how to manage transactional customers from service delivery standpoint for both freight and express/ecommerce. Transactional customers are customers with low volumes and low margins but are big in numbers.
- Able to work within Global Business Setup
- Analyze, review, deep dive into data, dashboard analytics in order to asses and evaluate current transactions and processes
- Proven track record of achieving excellence across regional Control Towers
- Strong Freight Forwarding and Express/Ecommerce knowledge
- Lead a team of 50 to 60 people covering the GCC Region, and managing all transactions (service delivery) for this group of customers.
- Act as the main focal point for escalations. Ensure a solution is provided to each customer. You need to ensure the escalation are not channeled above you hence strong relationships with customers, excellent communication, leadership skills, are key.
- Ensure the team follows customer success processes as per Operating Model
- Billing/finance understanding of the freight billing cycle and its requirements
- Manage end to end shipment life cycle liaising with all internal and external stakeholders
- Responsible for all KPIs and SLAs agreed with allocated customers
- Drives solution of customer complaints by solving it directly or assigning tasks to other internal and external stakeholders
- Ensure seamless transaction liaising with Pricing and Billing teams.
- Ensure the team follows regulatory and quality compliance as per Group polices and applicable local regulatory laws
- Manage Team roster and shifts as per the shipment volume
Job Requirements:إقرأ أيضا:مطلوب موظف اردني لدى شركة استشارات هندسية ( في الخليج )
- 6 years’ experience in Freight Forwarding – mandatory experience
- 6 years’ experience of Freight and/or Express/Ecommerce Customer Service preferably
- Excellent product knowledge (ocean, air freight, express, ecommerce)
- Working knowledge of transportation management systems (TMS)
- Commercial acumen to drive sales
- Ability to handle challenging situation in a composed manner
- High self-motivation and ability to work independently and in a structured way
- International exposure and cultural sensitivity
- Excellent English Verbal & Written skills
Desired Skills and Experience
Aramex International limited
- Logistics & Supply Chain