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مطلوب منسق أول عمليات الموارد البشرية لدى شركة بيبسيكو

مطلوب منسق أول عمليات الموارد البشرية لدى شركة بيبسيكو في مصر

 

 

HR Operations Senior Coordinator- GBS (Cairo Hub)

Auto req ID: 215436BR

Job Description

  • Run Overtime Annual Operation Plan simulations and reporting (Annual Operation Plan Setting, All Forecasts Setting, Weekly & Monthly tracking tools, Monthly Accruals, Enhancement Projects and Simulations).
  • Develop standard and ad hoc reports, templates, dashboards, scorecards, and metrics.
  • Manage end to end life insurance operations (Enrollee lists Documents /Claims management and follow up/Invoicing).
  • Deliver services at the defined Service Level Agreements/Key Performance Indicators and drive operational efficiency and continuous improvement.
  • Ensure consistent service delivery of agreed process and complete transaction tracking to capture Service Level Agreements.
  • Identify service delivery and process improvement opportunities in the assigned process.
  • Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
  • Partner with team to execute plans to improve customer satisfaction with a focus on processes.
  • Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
  • Manage escalation and takes ownership for ultimate issue resolution.
  • Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
  • Ensure knowledge management platform is updated.

#LI_AMENA

إقرأ أيضا:مطلوب محاسب مرضى

Qualifications/Requirements

  • 1 year of HR Shared Services process and Service Level Agreement management experience.
  • Service management and ticket management system experience.
  • Strong communication skills
  • Strong analytical skills
  • Technical / Functional Skills & Knowledge of HR Tools and Interfaces
  • Demonstrated track record of strong service delivery

Relocation Eligible: Not Applicable
Job Type: Pipeline

Seniority Level

Mid-Senior level

Industry

  • Consumer Goods
  • Food & Beverages

Employment Type

Full-time

Job Functions

  • Human Resources

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