مطلوب منسق أول عمليات الموارد البشرية لدى شركة بيبسيكو في مصر
HR Operations Senior Coordinator- GBS (Cairo Hub)
Auto req ID: 215436BR
- Run Overtime Annual Operation Plan simulations and reporting (Annual Operation Plan Setting, All Forecasts Setting, Weekly & Monthly tracking tools, Monthly Accruals, Enhancement Projects and Simulations).
- Develop standard and ad hoc reports, templates, dashboards, scorecards, and metrics.
- Manage end to end life insurance operations (Enrollee lists Documents /Claims management and follow up/Invoicing).
- Deliver services at the defined Service Level Agreements/Key Performance Indicators and drive operational efficiency and continuous improvement.
- Ensure consistent service delivery of agreed process and complete transaction tracking to capture Service Level Agreements.
- Identify service delivery and process improvement opportunities in the assigned process.
- Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
- Partner with team to execute plans to improve customer satisfaction with a focus on processes.
- Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
- Manage escalation and takes ownership for ultimate issue resolution.
- Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
- Ensure knowledge management platform is updated.
#LI_AMENAإقرأ أيضا:مطلوب محاسب مرضى
- 1 year of HR Shared Services process and Service Level Agreement management experience.
- Service management and ticket management system experience.
- Strong communication skills
- Strong analytical skills
- Technical / Functional Skills & Knowledge of HR Tools and Interfaces
- Demonstrated track record of strong service delivery
Relocation Eligible: Not Applicable
Job Type: Pipeline
- Consumer Goods
- Food & Beverages
- Human Resources