مطلوب موظفين خدمة عملاء الشحن لدى شركة أرامكس في الاردن
Freight Customer Service Specialist
- Focal point for customer’s shipping requests.
- Provide freight solutions to customers.
- Develops relationships with allocated customers.
- Manage end to end shipment life cycle liaising with all internal and external stakeholders.
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
- Provides spot quotations and closes contract.
- Takes and handles customer inquiries, e.g. Track and Trace
- Responsible for all KPIs and SLAs agreed with allocated customers.
- Takes and registers all customer complaints.
- Drives solution of customer complaints by solving it directly or assigning tasks to other function.
- Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete.
- Ensure seamless transaction liaising with Pricing and Billing teams.
- 3-5 years’ experience in Freight Forwarding / Freight in general – mandatory experience
- 2-5 years’ experience of Customer Service preferably handling key business clients
- Good product knowledge (ocean and air freight)
- Working knowledge of transportation management systems (TMS)
- Commercial acumen to drive sales
- Ability to handle challenging situation in a composed manner
- Excellent knowledge in Microsoft offices
- Excellent English Verbal & Written skills
Desired Skills and Experience
Aramex International Limited
- Logistics & Supply Chain
- Supply Chain
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