وظائف الاردن

مطلوب موظفين خدمة عملاء الشحن لدى شركة أرامكس

مطلوب موظفين خدمة عملاء الشحن لدى شركة أرامكس في الاردن

Freight Customer Service Specialist

Job Description

    • Focal point for customer’s shipping requests.
    • Provide freight solutions to customers.
    • Develops relationships with allocated customers.
    • Manage end to end shipment life cycle liaising with all internal and external stakeholders.
    • Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
    • Provides spot quotations and closes contract.
    • Takes and handles customer inquiries, e.g. Track and Trace
    • Responsible for all KPIs and SLAs agreed with allocated customers.
    • Takes and registers all customer complaints.
    • Drives solution of customer complaints by solving it directly or assigning tasks to other function.
    • Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete.
    • Ensure seamless transaction liaising with Pricing and Billing teams.

Key Requirements

إقرأ أيضا:مطلوب موظفين وموظفات كول سنتر لدى شركة الحجاوي للمطاعم السياحية (الطازج)
  • 3-5 years’ experience in Freight Forwarding / Freight in general – mandatory experience
  • 2-5 years’ experience of Customer Service preferably handling key business clients
  • Good product knowledge (ocean and air freight)
  • Working knowledge of transportation management systems (TMS)
  • Commercial acumen to drive sales
  • Ability to handle challenging situation in a composed manner
  • Excellent knowledge in Microsoft offices
  • Excellent English Verbal & Written skills

 

Desired Skills and Experience

Aramex International Limited

Seniority Level

Entry level

Industry

  • Logistics & Supply Chain

Employment Type

Full-time

Job Functions

  • Sales
  • Supply Chain

التقديم هنا

 

لمشاهدة جميع الوظائف الشاغرة اضغط هنا

السابق
مطلوب مدير المشروع لدى شركة ايمز انترناشيونال المغرب
التالي
مطلوب مندوب مبيعات لدى شركة سيجما لصناعة المنظفات

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