وظائف البحرين

مطلوب موظفين ضمان جودة لدى شركة هنقرستيشن

مطلوب موظفين ضمان جودة لدى شركة هنقرستيشن في البحرين

Quality Assurance Specialist

Description:

·   Monitors, either remotely or on recorded basis and evaluates agents performance (script, data, process consistency, product knowledge) on the program level for voice and non-voice transactions using quality monitoring system.

·   Report daily, weekly and monthly reports to clients.

·   Analyzes failures and potential failures to set action plans/ preventive actions on weekly and monthly basis and communicates results to management and stakeholders.

·   Analyzes quality variations from metrics and documents quality related problem cases.

·   Analyzes project quality performance related to agents, hours, days, results and minimizes variations.

·   Designs and re-designs score sheets for new and existing projects to assure all new requirements and actions are reflected and measured on individual and program level.

·   Adheres to monitoring sample size for all projects either new or existing.

إقرأ أيضا:مطلوب مدير عام لدى شركة جلوفو

·   Assures adherence to new agents sample size either new comers or internally transferred.

·   Releases new comers after certification process.

·   Analyzes end user satisfaction and NPS results per project to ensure correlation with monitoring results and set action plans/ preventive actions.

·   Issues quality assurance clients reports.

·   Assures that data entered on system is accurate and follows the defined entry standards.

·   Assures that the quality benchmarks are met on individual and projects levels.

·   Logins based on defined login hours and under rules

·   Reviews k-base, scripts and CRM and all related systems and Apps in order to address any gap to HOD to enhance process and overall quality performance.

·   Verifies agents on monthly quizzes.

·   Calibrates with all monitors and with client.

·   Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner

·   Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement

·   Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions

إقرأ أيضا:مطلوب مهندسة كيميائي

·   Follow daily operations relating to the job to ensure work continuity

·   Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards

·   Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner

Seniority Level

Mid-Senior level

Industry

  • Internet

Employment Type

Full-time

Job Functions

  • Quality Assurance

التقديم هنا

لمشاهدة جميع الوظائف الشاغرة اضغط هنا

السابق
مطلوب موظف توريد لدى شركة أرامكس
التالي
مطلوب موظف امن وسلامة لدى معهد الولايات المتحدة للسلام

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