مطلوب موظفين كول سنتر لدى شركة زين العراق
Call Center Inbound Agent-Basra
Zain Iraq is actively recruiting to hire a Call Center Inbound Agent (Basra) who is responsible for handling the day-to-day requests from customers’ and ensuring resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers with regards to inquiries or seeking information on products or services.
- Understand Customer Care Strategy and plans and participate in the achievement of objectives and targets
- Implement Customer Care Department policies and procedures
- Receive and respond to customers and provide information on products/services and handle outbound/inbound calls to ensure information is provided on Zain IQ new products/services/promotions
- Escalate cases as needed to ensure questions are addressed in a timely and efficient manner
- Up sell/cross-sell products to increase sales and generate revenues
- Handle outgoing calls/mail channel lists to obtain customer feedback
- Maintain professional and courteous communication / quality of service with customers at all times to maintain customer satisfaction
- Support new services and solutions development and management processes as required to ensure fulfilment of new products requirements impacting quality of products provisioning
- Execute tasks as per the Zain IQ established plan, policies and procedures to ensure consistency in handling business cases and achieve targets.