وظائف العراق

مطلوب موظفين كول سنتر لدى شركة زين العراق

مطلوب موظفين كول سنتر لدى شركة زين العراق

Call Center Inbound Agent-Basra

Zain Iraq is actively recruiting to hire a Call Center Inbound Agent (Basra) who is responsible for handling the day-to-day requests from customers’ and ensuring resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers with regards to inquiries or seeking information on products or services.

  • Understand Customer Care Strategy and plans and participate in the achievement of objectives and targets
  • Implement Customer Care Department policies and procedures
  • Receive and respond to customers and provide information on products/services and handle outbound/inbound calls to ensure information is provided on Zain IQ new products/services/promotions
  • Escalate cases as needed to ensure questions are addressed in a timely and efficient manner
  • Up sell/cross-sell products to increase sales and generate revenues
  • Handle outgoing calls/mail channel lists to obtain customer feedback
  • Maintain professional and courteous communication / quality of service with customers at all times to maintain customer satisfaction
  • Support new services and solutions development and management processes as required to ensure fulfilment of new products requirements impacting quality of products provisioning
  • Execute tasks as per the Zain IQ established plan, policies and procedures to ensure consistency in handling business cases and achieve targets.

Industry

  • Telecommunications
  • Wireless
  • Internet

Employment Type

Full-time

Job Functions

  • Customer Service
  • Information Technology

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السابق
مطلوب مهندس أول لدى شركة إنفيستاكوم
التالي
مطلوب مدير مساعد إدارة البيانات والجودة لدى شركة BNP Paribas

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