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مطلوب موظف تنفيذي تجربة عملاء الشركات لدى شركة أرامكس

مطلوب موظف تنفيذي تجربة عملاء الشركات لدى شركة أرامكس في الاردن

Corporate Customer Experience Executive – VOC, Customer Insights & Understanding

Job Description

    • Support CX Leader implement voice of customer programs (solicited through surveys, focus groups, communities, etc.)
    • Analyze unsolicited experience feedback from customers (by mining calls, web data, emails, etc.)
    • Gather input from employees about customer experiences and opportunities for improvement
    • Analyze VOC feedback drawn across sources to identify customer pain points and opportunities to improve and differentiate
    • Implement infrastructure and mechanisms to capture CX data (surveys, operational data, customer behavior, word of mouth, financial performance, etc.)
    • Report results, insights, and recommended actions to improve

    • Support the CX Leader by connecting with local stakeholders to embed customer centricity and accountability for relevant touchpoints and experiences across the organization.
    • Support the CX Leader by coordinating with cross-functional teams in commercial, operations, quality, digital and other functions to forecast and drive change with CX metrics.
    • Perform market research and stay updated in Customer Experience, Voice of Customer, Customer Insights & Analytics.

Job Requirements

إقرأ أيضا:مطلوب مدير الموارد البشرية والشؤون الإدارية لدى أمديست

  • Bachelor’s in Industrial Engineering, Business or relevant field
  • 0 – 2 years’ experience
  • Excellent communication skills
  • Excellent command of English
  • Excellent analytical skills
  • Team Player
  • Knowledge of Survey Design principles and technologies is a plus

 

Desired Skills and Experience

Aramex International Limited

Seniority Level

Entry level

Industry

  • Logistics & Supply Chain

Employment Type

Full-time

Job Functions

  • Customer Service

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السابق
مطلوب مشتري الوسائط والاعلانات لدى شركة تسويق الصواريخ
التالي
مطلوب اخصائي شبكات تكنولوجيا المعلومات لدى البنك العربي

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