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مطلوب موظف رئيس الفريق الأول لدى شركة اوبر

مطلوب موظف رئيس الفريق الأول لدى شركة اوبر في الاردن

Senior Team Lead – Amman, Jordan

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Uber’s Driver-Partners (“DPs”) are our most important customers, and we’re creating a best-in-class customer service experience for them. Greenlight locations help new DPs get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

We’re looking for a Senior Greenlight Team Lead to support the day-to-day operations of our Greenlight hub. Team Leads are the backbone of the GL organization, the true operations masters for our Greenlight locations; their work, mentality, and people management skills define our service and is a reflection of who we are as a company to millions of Driver-Partners worldwide.

إقرأ أيضا:مطلوب معلمين ومعلمات لدى أكاديمية ديربي الدولية المؤسسة التربوية الريادية

We’re looking for an experienced senior team leader who operates with a customer-first mentality and people-oriented approach. In this role, you’ll help to mentor and directly lead a team of Experts on how to best build Uber’s relationship with Drivers, support their operational needs, and guide day-to-day operations of the Greenlight centers in Jordan, UAE, Lebanon and Qatar. This is a great opportunity to work with a top-notch Community Operations team and learn the Uber business from the ground up.

About The Role

  • Lead the face-to-face support partner-driver centers and teams in various countries across the Middle East region
  • Lead, empower, and develop a high performing team within a fast paced and exciting environment to deliver on operational KPIs. You will be leading up to 15 team members. These team members are at the forefront of our business, answering our community’s questions, serving our partner-drivers face to face and tending to their needs.
  • Set up career development plans, be responsible for developing the frontline specialists.
  • Drive continuous process improvement to deliver a consistent world-class experience.
  • Initiate and lead cross-functional projects which are linked to the business goals & metrics and present their findings in front of senior management
  • Communicate effectively with cross-functional teams on various projects and generate insights to operations teams
  • Effective decision-making while understanding both positive and negative consequences
  • Promote adaptable and positive behavior, building confidence to engage with peers and leaders at multiple levels within the organization

What The Candidate Will Need

إقرأ أيضا:مطلوب موظف لدى FHI 360
  • 3+ years of People Management preferably in a customer service environment
  • advanced level of English and Arabic

Bonus Points

  • Process Excellence
  • Lean Foundations
  • Data Analysis
  • Project Management

Industry

  • Computer Software
  • Consumer Services
  • Information Technology & Services

Employment Type

Full-time

Job Functions

  • Customer Service
  • Information Technology

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السابق
مطلوب محاسبة صندوق في مدارس الأنجال الأهلية 
التالي
مطلوب مهندس لدى شركة شاهد

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